Terms and conditions

Terms and Conditions Please note we do not accept Hen and Stag parties or large groups of under 30's that are not part of an educational visit.

Individual bookings
Full payment is due at the time of booking, 50% is non-refundable should you cancel with a minimum 48 hour notice, the full cost will be withheld for cancellations within 48 hrs of your arrival time.

Room keys and entry fobs must be returned on departure a £20 per item charge will be applied per missing item.

We provide bed linen and towels. If you require any extra linen / towels during your stay please ask a member of staff, taking extra linen without permission may carry an additional charge. 

Booking for Sole Hire
A 50% non-refundable deposit is required at the time of booking. We ask that the balance is paid no later than 6 weeks prior to arrival, late payments can incur a £50 per week charge for up to 4 weeks. Bookings who fail to pay the remaining balance plus any charges within 14 days of the arrival date will be cancelled. 100% of the booking cost is non-refundable if notice of cancellation is given less than 14 days prior to arrival. All quoted prices include VAT at 20%.
 All sole hire bookings are asked to supply a copy of their guest list prior to arrival.
Sole Hire groups must pay for any damage occurred during their stay. Failure to comply with the terms of our licencing agreement may result in a £250 charge which is payable before departure. 
Entry cards for the lodge must be returned on departure, charges apply for missing cards.  
The WGL can accommodate a maximum 40 guests over 10 bedrooms. Max 39 for School groups. 
During a sole hire booking we guarantee not to sell other rooms for the duration of the booking to anyone else. The bedrooms are configured in a set way and the manager will be able to send you details.  We will always try to work with guests to accommodate their preferred configuration within the constraints of the space and our licence. 
Please note that private living accommodation for the Manager is attached to the Lodge.
Throughout the duration of your stay you are responsible for the security of the building and ensuring all members of your group adhere to these Terms and Conditions, which include the relevant parts of our Premises Licence.
Check-in is between 16:00 and 20:00 (applies to lead guest only) Late check-in may be able to be arranged with prior notice, additional charge applies.
Check-out – Weekday groups should check out from bedrooms by 1000 hrs, the lodge should be completely vacated by 12 midday. 
Weekend Sole hire – Check out is 12 midday. 
The lodge must be left reasonable clean and tidy with all beds stripped of the pillowcase, duvet cover and sheet.
We ask that all bills for extras incurred during the stay are settled on departure.
There is limited disabled access. Please speak to our manager for details.
Our premises are licensed for alcohol and entertainment. 
Sole hire groups may bring their own alcohol but it is a condition of our Premises License and the Licensing Guidelines that drunk and disorderly behaviour cannot be tolerated.
Alcohol may not be taken upstairs.  A £50 charge will be made for cleaning spilt alcohol anywhere upstairs.
Wild Goose Lodge is unable to accept any dogs other than assistance dogs, this includes the gardens. Assistance dog are welcome but ID & proof of its registered organisation must be shown.
Guests are not permitted to bring electrical kitchen appliances that do not carry an up to date PAT testing certificate. Any group found doing so will be asked to leave.
The Lounge
Please take extra care around the wood burner and the coffee machine as they both get very hot.
The Premises and Grounds
We ask that Sole Hire groups leave the building reasonably clean and tidy with all furniture put back into the same position as on arrival. Extra information on moving furniture and decorating the premises can be obtained from the Manager, a vacuum cleaner is provided and excess dirt should be cleaned before departure. 
*Excess cleaning charges apply. 
Self-catering residents are asked to leave the self-catering kitchen clean and tidy before departure and ensure that all crockery, cutlery and utensils are cleaned and put away.  A charge may apply for extra cleaning if this is not done.
If specialist cleaning of excessive soiling of the premises (vomiting etc) is required, a charge of £100 will be levied.
Children must be supervised at all times.  Please do not leave children to play unattended.
Children are not permitted in the pool / games room unless accompanied by an adult. 
Guests are not permitted to enter the pond area under any circumstances. 
The Wild Goose Lodge is a non-smoking building. If you wish to smoke please use the designated smoking areas and ashtrays provided.
Drugs and other illegal substances are strictly prohibited. Any drug use will result in the party being asked to leave and the police informed.
As we are in a residential area, it is a strict condition of our Premises License that groups are not permitted to use the gardens after 22:00 hrs. 
Please keep ball games in the garden. Ball games are not permitted in the carpark. 
We ask that breakages are reported to a member of staff.
Lead guests must check in at reception on arrival.
No naked flames or candles are permitted.
Fires are prohibited.
Fireworks are prohibited.
Please adequately protect furniture and floors when carrying our children’s arts and crafts. 
Please be mindful of noise and respectful to local residents, property and staff.
It is a strict condition of our Premises License that amplified sound is not permitted anywhere before 10:00am or after 11:00pm.
Again it is a strict condition of our Premises Licence that regulated entertainment involving amplified music or speech shall take place in any areas of the premises except the dining hall. 
Loud music is not permitted in the Garden.
Our premises License requires that, while musical entertainment is taking place, all external windows and doors must be closed after 10pm to ensure sound cannot be heard outside.
I accept these Terms and Conditions in full and accept responsibility for all members of my party/group. 
Lead Guest to sign registration form on arrival.